Terms and conditions

These Terms and Conditions (the "Terms") are the Terms which apply when you access the website https://www.lauralovedesigns.com, or any other variations of the domain, (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our"/"LauraLove Designs" in these Terms is a reference to LauraLove Designs.

Any reference to "you"/"your" means you, the user of the Website.

By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.

We also recommend you view our Privacy Policy. Please click here.

If you have any questions, complaints or comments on this Website please contact us. To find all the ways to contact us please click here.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us. To find all the ways to contact us please click here.

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you purchase.

By placing an order for the delivery of goods via this Website:

  • For orders fulfilled by LauraLove Designs, for all delivery destinations you are making an offer to LauraLove Designs to deliver the goods described in your order under the Terms of the order;

You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the "Add to Bag" button. Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Bag".

By clicking on "Pay by Card" (or equivalent button for other payment methods) at Checkout, you submit an offer to buy the goods in the Shopping Bag.

Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below).

You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that LauraLove Designs has received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us. To find all the ways to contact us please click here.

LauraLove Designs will send a second email when we despatch your goods which shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale for products will be concluded between you and us.

Where applicable this email will also constitute our acceptance on behalf of LauraLove Designs for the provision of delivery services.

Your use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on purchase) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of LauraLove Designs; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

The available methods of payments are displayed on the Website at checkout. Payment will be debited from your account at the point you confirm your order.

You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorisation by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorise payment we will not accept your order and LauraLove Designs will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your payment credentials issuer charging you as a result of our processing of your payment in accordance with your order.

Promotion Codes

From time to time we issue Promotion Codes. We have a Promotion Code box situated at the "Order Summary" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

If you have any questions about the use of Promotion Codes please contact us. To find all the ways to contact us please click here.

Delivery and ownership

We accept orders for delivery to the majority of countries. Unless otherwise stated, delivery will be made from our studio to the address provided by you. For orders fulfilled by LauraLove Designs, we will endeavour to despatch ready-to-ship items (as described on the product listing) within 7 working days of you placing your order, and painted-to-order items (as described on the product listing) within 10 working days of you placing your order.

If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.

You are only responsible for the product when it is delivered to you.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent;

  • 30 days after the latest due date for UK orders
  • 45 days after the latest due date for EU orders
  • 60 days after the latest due date for International orders

Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. LauraLove Designs is not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. LauraLove Designs is under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us as soon as possible. To find all the ways to contact us please click here.

Cancellation, returns and refunds

You have certain rights under the law. These include:

  • that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • certain remedies if a product is defective.
  • Cancellation can be communicated by contacting us. To find all the ways to contact us please click here;

Please return the Product in suitable packaging to ensure it reaches us in good condition. You are responsible for all return postage fees.

Please note that we do not accept returns of personalised products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Your refund will be processed, once it has been delivered to our studio and within 10 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, EU citizens have the legal right to return the product to us and receive a full refund, providing:

  • you notify us in writing that you are cancelling your purchase within 14 days, beginning the day after the day on which you receive the product;
  • you have taken reasonable care of the product prior to return - in particular this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey;
  • you may give us notice of cancellation by any written means (including email or letter).

Please return the Product in suitable packaging to ensure it reaches us in good condition.

Please note that we do not accept returns of personalised products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Your refund will be processed, once it has been delivered to our studio and within 10 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Our Legal obligations and our Limitation on Liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office.

If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement.

With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

LauraLove Designs is not responsible for:

  • Losses not caused by our breach;
  • Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
  • Loss of revenue;
  • Loss of business.

"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God

Copyright and other intellectual property rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Data breach

In the unlikely event of a data breach, LauraLove Designs will to carry out and document a full risk assessment of the incident and decide upon the required actions.

Incidents affecting personal data that are likely to result in a risk to the rights and freedoms of data subjects will be reported to the data protection supervisory authority. We will also inform those concerned directly. These actions will be carried out without undue delay and where feasible, within 72 hours of becoming aware of it.

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. To view all the ways to contact us please click here.

Version 1 (EN). Last revised on 2021/04/06